Privacy Policy

1. Introduction

Sfian Spari Tours ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sfianspari.com or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number, mailing address)
• Identification information (passport details, IC number for domestic bookings)
• Payment information (credit card details, billing address)
• Travel preferences and special requirements
• Emergency contact information

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing bookings and providing tour services
• Communicating with you about your bookings and our services
• Sending marketing communications (with your consent)
• Improving our website and services
• Ensuring safety and security during tours
• Complying with legal obligations
• Resolving disputes and enforcing agreements

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors
• Hotel and accommodation providers
• Transportation companies
• Insurance providers
• Technology service providers

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal processes.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security audits and updates
• Employee training on data protection

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through our cookie consent banner or your browser settings. For more information, please see our Cookie Policy.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access your personal information
• Right to correct inaccurate information
• Right to delete your personal information
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally, we retain:

• Booking information for 7 years for accounting and legal purposes
• Marketing communications preferences until you unsubscribe
• Website usage data for 2 years

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by the laws of Malaysia. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Malaysia.